Shipping Policy for h9neko.com

By placing an order on h9neko.com, you confirm that you have read, understood, and accepted the following shipping terms and conditions.

Estimated Delivery Times

All orders are shipped Monday through Friday, excluding weekends and holidays. The estimated delivery time includes production, processing, and shipping time. Due to factors beyond our control such as customs delays, holidays, or extreme weather, actual delivery time may vary.

Destination	Estimated Delivery Time
United States (Mainland)	12–25 business days (usually 10–15)
Canada, Europe	15–40 business days
Australia, New Zealand	15–45 business days
Mexico, Central & South America	20–60 business days
Middle East (e.g., UAE, Saudi Arabia)	20–40 business days
Rest of the World	20–60 business days

• Production Time (Preparing your items): 2–5 business days
• Processing Time (Packaging & Hand-off): 1–2 business days
• Shipping Time: Varies by region (see table above)

Shipping Guarantee

We stand behind our service for your ribbons, wrapping paper, and gift boxes. If your package takes longer than the following timeframes to arrive, we’ll issue a shipping cost refund or partial refund (if free shipping was applied):

• USA (Mainland): 40 business days
• USA (Other): 45 business days
• Canada, Australia, New Zealand: 40 business days
• UK: 45 business days
• Rest of the World: 60 business days

If your package does not arrive within 60 business days, you’ll receive a full refund. That’s our risk-free shopping guarantee.

International Shipping & Customs

We ship worldwide. However, international orders may be subject to customs duties, taxes, or other fees charged by your local government. These fees are not included in your order and are the responsibility of the recipient.

Please check with your country’s customs office for applicable charges before placing an order.

Note: Some countries may experience longer shipping delays (4–8 weeks or more) depending on customs processing time.

Address & Delivery Issues

Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or losses caused by incorrect address input.

If the package is:

• Delivered to the address provided, but not received
• Refused by the recipient
• Undeliverable after multiple delivery attempts

...H9 Global LLC reserves the right to not issue a refund and may choose to abandon the package if returned.

Tracking Delays (for international orders)

In some cases, tracking updates may be delayed 2–7 days (or longer) when the package is transferred between international carriers or customs checkpoints.

Need Help?

If you have questions or concerns regarding your shipment, our support team is ready to assist you during business hours.

Email: support@h9neko.com
Phone Number: +1 (812) 513-1382
Business Hours: Mon - Fri: 9 AM to 6 PM EST
US Address: 1500 N GRANT ST STE N, DENVER CO 80203